Process automation explained for small service businesses
See where to automate bookings, reminders and reviews, and where a human should stay in control. Real examples, not enterprise jargon.
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IT and online services guides
IT support, web development and remote help: when online assistance is enough, and how to pick someone reliable near you.
IT is the easiest field to overpay in, because from the outside every solution looks the same: something gets built and it works. How much work sat behind it only shows up much later.
These articles cover when remote help is enough, what the line items on a quote actually mean, and how to judge whether someone is competent when you cannot assess the work yourself.
What this category covers
- Hiring a freelance developer by the hour
- Home and small-business IT support
- Small-business security and automation
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Frequently asked questions
When is remote help enough?
For software faults, malware removal, configuration, and email or network problems, almost always. Hardware replacement, recovering data from a damaged drive, and anything needing physical access to the machine is on-site work. Remote is cheaper and faster because there is no call-out in it.
What do the line items mean if I do not understand the work?
Ask for one sentence beside each item saying what it solves and what happens if it is left out. Anyone who cannot explain that simply either does not understand it or does not want you to. For a website, ask separately who will own the hosting, the domain and the source code.
How do I know I am working with someone good?
They ask questions before quoting a price, and they document. If the handover includes passwords, access and a short note of what lives where, the next person can pick it up. If it does not, your system is tied to one individual.
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The next step after reading is an appointment. On Frendex you see who is free near you, in real time.